Who We Serve

Droppoint partners with a wide range of businesses to simplify last-mile logistics:

• Small and medium enterprises (SMEs)
• Online sellers and marketplaces needing fast order fulfillment
• Retail stores and pop-ups requiring local distribution
• Corporate clients requiring scheduled, bulk or recurring deliveries
• Businesses with fragile, perishable or high-value items

How It Works

1. Request a Pickup: Submit your delivery via our website, app or API for same-day or scheduled pickups.
2. Package Handling & Assignment: We evaluate size, weight and urgency and assign the ideal courier (walker, bike, car or van).
3. Real-time Tracking: Monitor progress with live tracking and receive proof of delivery (photo/signature).
4. Invoicing & Reporting: Receive detailed delivery reports and consolidated billing for business accounts.

Service Coverage & Hours

Primary coverage: Nairobi metropolitan area. Extended coverage to select neighboring counties (see coverage map).

• Operating hours: Mon–Sat, 07:00–22:00. After-hours and urgent options available on request.
• Same-day deliveries available when booked before our cut-off time.

Packaging & Pickup Guidelines

• Securely pack items to prevent movement and damage during transit.
• Label parcels clearly with recipient name, phone and delivery address.
• Provide any special handling instructions (fragile, temperature control, signature required).
• Maximum single-item dimensions: please check our detailed policy; oversized items require prior approval.