How It Works

1. Request a Pickup: Place an order via our website or mobile app, or call customer service for assistance.
2. Choose Service Level: Select Same‑Day Standard or Same‑Day Express depending on speed and budget.
3. Prepare Your Package: Follow our packaging tips (see below) and indicate fragile or high‑value items.
4. Courier Assignment & Pickup: We dispatch the best courier (walker, bike, or car) based on distance, package size and traffic.
5. Live Tracking & Updates: Track the courier in real time and receive SMS/email notifications from pickup to delivery.
6. Proof of Delivery: Delivery is confirmed with a photo, signature or recipient PIN; receipts are available in your account.

Why Choose Droppoint?

• Guaranteed same-day delivery across Nairobi
• Transparent, distance- and weight-based pricing
• Professional, vetted couriers and secure handling
• Real-time tracking, notifications and proof of delivery
• Optional insurance and Cash-on-Delivery (COD) support

Service Areas & Cut-off Times

We cover all major Nairobi neighborhoods (CBD, Westlands, Kilimani, Eastleigh, Karen, etc.). Place orders before the daily cut-off for your area to guarantee same-day delivery — cut-off times vary by zone and service level and are shown during checkout.

Pricing & Size Limits

• Pricing is calculated by distance, weight and chosen service (standard vs express).
• Typical weight limit for same‑day couriers: up to 30 kg; larger or palletized shipments require pre-booking.

Accepted & Prohibited Items

• Accepted: documents, clothing, electronics, small appliances, food (non-perishable or properly packaged).
• Prohibited: hazardous materials, illegal goods, flammable liquids, perishable items without refrigeration — full list available in Terms & Conditions.

Packaging Tips

• Use sturdy boxes, fill empty space with cushioning, and seal all seams.
• Label packages clearly with recipient name, phone and full address.
• Mark fragile items and provide handling instructions when necessary.

Insurance & Support

Optional shipment insurance is available for high‑value items. For help with bookings, claims or special requests, contact our support team via the app, website chat or phone.