Legal
Cookies Policy
How Dropoint Dispatch uses cookies and similar technologies on our website, and how to manage them.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the website function properly, remember your preferences, and understand how visitors use the site. Similar technologies, such as local storage and pixels, may be used for comparable purposes. This Policy explains how Dropoint Dispatch uses these technologies on www.dropoint.co.ke.
How we use cookies
We use cookies to provide a seamless ordering and tracking experience. Specifically, cookies help us:
Remember your logged-in session so you don't have to re-enter your password.
Save your physical delivery address and contact preferences for faster checkout.
Keep items in your shopping cart or order basket while you browse different menus or stores.
Provide real-time data for live-tracking your delivery driver on the map.
Analyze platform performance to ensure local dispatch systems route orders efficiently.
Types of cookies we use
| Type | Can be disabled? | Purpose |
|---|---|---|
| Strictly necessary | No | Required for the website to function for example, keeping you logged in and enabling secure checkout. These cannot be switched off. Without them, you cannot use basic features like logging into your account, adding food or items to your cart, or processing secure payments. |
| Performance and analytics | Yes | Help us understand how visitors use our website, such as which pages are visited most, so we can improve the experience. They help us understand which delivery zones are busiest, how users navigate our checkout flow, and if any pages are error-prone |
| Functionality | Yes | Remember your preferences, such as language or region, to provide a more personalised experience. |
| Marketing | Yes | Used to measure the effectiveness of our marketing campaigns. Dropoint only uses this category where it is actively running such campaigns. |
Third-party cookies
Some cookies on our website are set by trusted third parties who provide services on our behalf such as:
Payment Processors: To securely process delivery payments (e.g., Stripe, PayPal).
Mapping Services: To calculate distance, delivery fees, and show live courier routes (e.g., Google Maps API).
Customer Support: To power live chat widgets so you can message customer service about an order.
These third parties have their own privacy and cookie practices, which we encourage you to review.
How to manage cookies
When you first visit our website, you will be shown a cookie banner allowing you to accept or manage non-essential cookies. You can also control or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Changes to this policy
We may update this Cookies Policy from time to time to reflect changes in the technologies we use or in the law. The “Effective date” at the top of this Policy indicates when it was last updated.
Contact us
If you have questions about this Cookies Policy, please contact us at info@dropoint.co.ke or +254 180 109 396.